Getting Help — Talk To Us In The App

Write From The Desk

On desktop, Support is the life-buoy at the bottom of the rail down the left edge of the desk. On a phone, tap the gear and then Support. It opens on a conversation, not a form: just write what is going on. The first line becomes the conversation’s title. A screenshot of the app is taken the moment you start, and the desk, market and timeframe you were on ride along, so you never have to explain where you were.

• The screenshot shows VYX only — never the rest of your screen, and never the message you are writing. Take it off with its ×, take a fresh one with the camera, or add your own by pasting an image or picking one: up to four a message, JPEG, PNG or WebP.
• Rather not share where you were? Press the × beside “with” before you send.
• Send with the Send button, or ⌘/Ctrl + Enter while writing a new conversation. In a reply, Enter sends and Shift + Enter starts a new line.
• You can send up to 30 messages an hour and start up to 10 conversations a day.

Getting The Answer

A person on the VYX team reads every message and answers as Ari. When an answer arrives, a dot appears on Support — on a phone, on the gear — and the conversation opens on the reply, under a line marked New. The same answer is emailed to your account’s address: reply to that email or in the app, and either one joins the same conversation.

• Your conversations stay listed, most recent first; who spoke last tells you whose turn it is.
• Inside a conversation, the up and down arrows at the top step to the previous or next one in your list — no trip back to the list. On a keyboard, J and K do the same while you are not typing.
• Sorted? Press Close at the top of the conversation. It stays in your list, marked Closed. We may close one after we answer it, too. Writing in a closed conversation opens it again, and so does Reopen under its last message.
• If you have turned on push notifications, the answer reaches your device too.
• Sometimes we write first — about something you or your AI raised. It arrives the same way: a new conversation in Support with the dot, and an email.
• Support in the app needs you to be signed in. Not signed in, or prefer email? Write to support@vyx.app.

Reports From Your AI

If you connect your own AI to VYX, whatever it reports to us on your behalf — a bug, wrong data, something it could not do, an idea — is in Support too, one conversation per report: what your AI told us, then our answer. When the answer arrives, the dot lights and it reaches you by email, just as a reply to you does. Reply right there to talk it over with a person; your AI reads the same answer the next time it checks its reports.